Haven't got a clue? We've got you covered! Check out our FAQ below:
What is an "Escape Room"/"Escape Adventure"?
An Escape Room (a.k.a. "Escape Adventure") is a team-based, cooperative game where your group must solve a series of riddles and puzzles in order to complete your mission in a themed room. These puzzles can be solved by anyone with an imagination, sense of logic, and critical-thinking skills. In our Adventures, your team has 60 minutes to complete their mission. If you can "escape" in 60 minutes or less, you win! If you can't, you're a loser, but we'll let you out after an hour anyway!
How does it all work?
Step 1: Find a team (friends, family, coworkers, etc.)
Step 2: Pick an Escape Adventure and book through our site
Step 3: Show up to 5 N. Market Street 15 minutes before your scheduled start time to get your Game Briefing. Groups that booked "Ship Outta Luck" or "Knight Out" will have to walk across the street to our original location at 12 S. Market Street.
Step 4: The clock starts ticking and it's time to ESCAPE!
What do I need to play the game?
To win, you will need your wits and a creative mind! You will not need a smartphone, super-strength, or any special knowledge to play any of our games - everything you need to win is waiting for you in the room.
But I couldn't escape my way out of an open cardboard box - what do I do if I get stumped?
Relax - you've got this! Escape Adventures are all about having fun, and our Game Overlords are standing by to assist you with helpful hints (if you need them).
Wait, you're actually locking me in? What if I need to get out and haven't found the key?
If you need to get out of the room, you can be released at any time. In ensuring the safety of our players, every room's door can be opened from the inside at any time for any reason. Our rooms are monitored by live video feed and have a designated Game Overlord stationed outside. If you can operate a doorknob, you have what it takes to escape!
Who all can play?
Our Adventures are designed for players ages 10 and up. Due to the restrictions of our locations, our Ship Outta Luck and Knight Out rooms are not presently accessible to players unable to travel up a flight of stairs. Players under the age of 18 are welcome as long as they are accompanied by someone 18 or older who can sign liability waivers for the group.
Youth are encouraged to participate with their families. For young Escape Artists (13 and younger), you are welcome to play as long as an adult is present (sometimes without a parent, the answers aren't apparent).
How many people can fit in a room at once?
Each of our games have been optimized for 6 players, though we are happy to flex the room capacity to 8 - 10 players (by special request)!
When you book, you may purchase any number of available tickets. For Private Parties, we can accommodate more players, but please contact us in advance!
What if I have a larger group and want all of us to play the same Adventure?
Please contact our Special Events Division at escape@surelockedin.com and we will work to accommodate you!
Wait a minute- what are these strangers doing in our room? I thought it would be just us!
Escape Rooms are a lot like movie theaters - if there are open spots for a showing, other people that you do not know may buy the tickets for your Adventure. If you would like to ensure your privacy for an event, feel free to book all of the available spots to ensure your group will have the room to yourselves!
What if I want to book an Adventure outside of your business hours?
If you want to play when we're closed, you'll need to set up a Special Event. Please contact our Special Events Division at escape@surelockedin.com and we will work to accommodate you!
How much does it cost?
Tickets cost $27+tax per player for 60 minutes of play (or until you win) in any of our rooms.
What groups rate do you offer (since I'm bringing everyone that I know)!
We do not offer group rates for our Escape Adventures. Not only are these events designed with large groups in mind, but our prices are already cheaper than the industry standard. But, just for you, we will offer a special rate of $27/player + tax!
Do you take walk-ins?
Nope - you must book in advance! Please book online so that we can properly prepare for your arrival. When you arrive, we want to to be able to focus fully on playing the game (not buying tickets)!
What if can't show up for my booking?
We understand that life gets busy, so you can cancel or edit your booking until 3 days before your Adventure, free of charge! After that, all sales are final and you are booked for the time you have selected. No refunds will be offered in the event of a no-show or last-minute cancellation.
Additionally, guests who arrive more than 15 minutes late for their booking will forfeit their spot and be unable to play (at that point, by the time we have processed your group, you will have missed too much of your Adventure to play).
What if I want to switch bookings?
As long as you're more than 3 days out from your Adventure, you can cancel your current reservation for a full refund (within 3 days of your event, no refunds will be offered). After that, you are free to book a ticket for your new Adventure, provided that there are any tickets left.
Do I get a refund if the weather is bad?
If there is a weather emergency that prevents us from opening, all parties that had booked for that day will enjoy a full refund.
May I bring food or drinks with me into the room?
Please eat and drink before you arrive - we don't allow any foods or beverages in our rooms.
When you say "drink before you arrive"...?
We reserve the right to refuse service, without a refund, if you show up in a state that renders you unable to respectfully play. Furthermore, all players agree to a "if you break it, you buy it" policy when purchasing tickets. Please come to have fun, and plan to heartily toast to your team's success after your Adventure concludes.
Is this a scary event (will people be jumping out at me)?
Nope! Nothing will jump out at you or deliberately spook you. These are fun games, appropriate for all ages.
Surelocked In is so cool - I've gotta put all these puzzles on Snapchat!
While we appreciate that you want to tell all of your friends about us, but please do not tell anyone how to escape from our rooms (we want to let them figure it out for themselves)! In this spirit, no cell phones or recording devices are permitted into the rooms. They will be placed in a container outside of the room and monitored by our employees at all times.
Who comes up with all these puzzles?
We did not invent the concept of live Escape Rooms, but we did design all of our own games from scratch! Unlike other Escape Rooms, none of our puzzles were purchased from other companies, meaning everything you experience here is a unique, Surelocked In original!
What is an "Escape Room"/"Escape Adventure"?
An Escape Room (a.k.a. "Escape Adventure") is a team-based, cooperative game where your group must solve a series of riddles and puzzles in order to complete your mission in a themed room. These puzzles can be solved by anyone with an imagination, sense of logic, and critical-thinking skills. In our Adventures, your team has 60 minutes to complete their mission. If you can "escape" in 60 minutes or less, you win! If you can't, you're a loser, but we'll let you out after an hour anyway!
How does it all work?
Step 1: Find a team (friends, family, coworkers, etc.)
Step 2: Pick an Escape Adventure and book through our site
Step 3: Show up to 5 N. Market Street 15 minutes before your scheduled start time to get your Game Briefing. Groups that booked "Ship Outta Luck" or "Knight Out" will have to walk across the street to our original location at 12 S. Market Street.
Step 4: The clock starts ticking and it's time to ESCAPE!
What do I need to play the game?
To win, you will need your wits and a creative mind! You will not need a smartphone, super-strength, or any special knowledge to play any of our games - everything you need to win is waiting for you in the room.
But I couldn't escape my way out of an open cardboard box - what do I do if I get stumped?
Relax - you've got this! Escape Adventures are all about having fun, and our Game Overlords are standing by to assist you with helpful hints (if you need them).
Wait, you're actually locking me in? What if I need to get out and haven't found the key?
If you need to get out of the room, you can be released at any time. In ensuring the safety of our players, every room's door can be opened from the inside at any time for any reason. Our rooms are monitored by live video feed and have a designated Game Overlord stationed outside. If you can operate a doorknob, you have what it takes to escape!
Who all can play?
Our Adventures are designed for players ages 10 and up. Due to the restrictions of our locations, our Ship Outta Luck and Knight Out rooms are not presently accessible to players unable to travel up a flight of stairs. Players under the age of 18 are welcome as long as they are accompanied by someone 18 or older who can sign liability waivers for the group.
Youth are encouraged to participate with their families. For young Escape Artists (13 and younger), you are welcome to play as long as an adult is present (sometimes without a parent, the answers aren't apparent).
How many people can fit in a room at once?
Each of our games have been optimized for 6 players, though we are happy to flex the room capacity to 8 - 10 players (by special request)!
When you book, you may purchase any number of available tickets. For Private Parties, we can accommodate more players, but please contact us in advance!
What if I have a larger group and want all of us to play the same Adventure?
Please contact our Special Events Division at escape@surelockedin.com and we will work to accommodate you!
Wait a minute- what are these strangers doing in our room? I thought it would be just us!
Escape Rooms are a lot like movie theaters - if there are open spots for a showing, other people that you do not know may buy the tickets for your Adventure. If you would like to ensure your privacy for an event, feel free to book all of the available spots to ensure your group will have the room to yourselves!
What if I want to book an Adventure outside of your business hours?
If you want to play when we're closed, you'll need to set up a Special Event. Please contact our Special Events Division at escape@surelockedin.com and we will work to accommodate you!
How much does it cost?
Tickets cost $27+tax per player for 60 minutes of play (or until you win) in any of our rooms.
What groups rate do you offer (since I'm bringing everyone that I know)!
We do not offer group rates for our Escape Adventures. Not only are these events designed with large groups in mind, but our prices are already cheaper than the industry standard. But, just for you, we will offer a special rate of $27/player + tax!
Do you take walk-ins?
Nope - you must book in advance! Please book online so that we can properly prepare for your arrival. When you arrive, we want to to be able to focus fully on playing the game (not buying tickets)!
What if can't show up for my booking?
We understand that life gets busy, so you can cancel or edit your booking until 3 days before your Adventure, free of charge! After that, all sales are final and you are booked for the time you have selected. No refunds will be offered in the event of a no-show or last-minute cancellation.
Additionally, guests who arrive more than 15 minutes late for their booking will forfeit their spot and be unable to play (at that point, by the time we have processed your group, you will have missed too much of your Adventure to play).
What if I want to switch bookings?
As long as you're more than 3 days out from your Adventure, you can cancel your current reservation for a full refund (within 3 days of your event, no refunds will be offered). After that, you are free to book a ticket for your new Adventure, provided that there are any tickets left.
Do I get a refund if the weather is bad?
If there is a weather emergency that prevents us from opening, all parties that had booked for that day will enjoy a full refund.
May I bring food or drinks with me into the room?
Please eat and drink before you arrive - we don't allow any foods or beverages in our rooms.
When you say "drink before you arrive"...?
We reserve the right to refuse service, without a refund, if you show up in a state that renders you unable to respectfully play. Furthermore, all players agree to a "if you break it, you buy it" policy when purchasing tickets. Please come to have fun, and plan to heartily toast to your team's success after your Adventure concludes.
Is this a scary event (will people be jumping out at me)?
Nope! Nothing will jump out at you or deliberately spook you. These are fun games, appropriate for all ages.
Surelocked In is so cool - I've gotta put all these puzzles on Snapchat!
While we appreciate that you want to tell all of your friends about us, but please do not tell anyone how to escape from our rooms (we want to let them figure it out for themselves)! In this spirit, no cell phones or recording devices are permitted into the rooms. They will be placed in a container outside of the room and monitored by our employees at all times.
Who comes up with all these puzzles?
We did not invent the concept of live Escape Rooms, but we did design all of our own games from scratch! Unlike other Escape Rooms, none of our puzzles were purchased from other companies, meaning everything you experience here is a unique, Surelocked In original!